Returns is a scheme provided by directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered to you. All products listed under a particular category may NOT have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy.
The return policy is divided into three parts; Do read all carefully to understand the conditions and cases under which returns will be accepted.
1 – Our usual Replacement or Return Policy varies from product to product. In the description of every product return and/or replacement policy is clearly mentioned. Please read the return policy carefully before placing an order.
2 – Replacement / Or Return is only applicable if the ordered product has manufacturing defect.
3 – Our Return / Replacement policy does not exceed 7 days after delivery of placed order/s.
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product’s original packaging/ box should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us in our warehouse.
General Rules for a successful Return
1. In certain cases where we are unable to process a replacement for any reason whatsoever, a refund will be given.
2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (NEFT Transfer for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
3. For products where installation is provided by Pitkul.com service partners, do not open the product packaging by yourself. Pitkul.com authorized personnel shall help in unboxing and installation of the product.
4. For Furniture, any product related issues will be checked by an authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.